Privacy Policy
1. Introduction
Welcome to zenex (“we”, “our”, or “us”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://www.zenex.store (the “Site”). By using the Site, you agree to the practices described in this policy.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide, such as:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed by third‑party payment providers)
2.2 Automatically Collected Data
When you visit the Site, we automatically collect certain technical data, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referral URL
3. How We Use Your Information
We use the collected information for the following purposes:
- Processing orders and providing customer support
- Sending order confirmations, invoices, and shipping updates
- Responding to inquiries submitted via email or phone
- Improving the Site, products, and services
- Complying with legal obligations and preventing fraud
4. Sharing and Disclosure
We may share your information with third parties only in limited circumstances:
- Service providers that perform functions on our behalf (e.g., payment processors, shipping carriers, email marketing platforms)
- Legal authorities when required by law or to protect our rights
- Business partners in connection with a merger, acquisition, or sale of assets, provided they agree to protect your data in a manner consistent with this policy
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and remember your preferences. You can manage cookie settings through your browser; however, disabling cookies may affect certain Site functionalities.
6. Data Retention
We retain your personal information only for as long necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
7. Your Rights
You have the right to:
- Access, correct, or delete your personal data
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
- Request a copy of your data in a portable format
To exercise these rights, please contact us using the information provided below.
8. Security
We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Links to Third‑Party Sites
The Site may contain links to external websites that are not operated by us. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the Site after such changes constitutes acceptance of the revised policy.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: [email protected]
Phone: +1 (210) 921-6989
Address: 5414 Northeast Cedar Road, San Antonio, Texas 78258, United States